Plug your adjustable base into a power surge protector.
Evenly distribute weight when using your adjustable base.
Lower to the flat (horizontal) position in between presets & after use.
Use mild soap and water to clean your adjustable base if staining occurs.
Steel, Wood & Foam + plastic molded components
Our products use environmentally conscious materials for all designs including but not limited to: Eucalyptus wood from sustainable crops, Recyclable Foam & Water-Based Adhesives.
The adjustable base has a maximum 28v output while in use. There is a .01 draw from the outlet when idle, which is equivalent to lighting the clock on your oven/microwave.
The Adjustable Base will operate best with an Adjustable Friendly Mattress/It is recommended to use an adjustable friendly mattress with the adjustable base. Non-adjustable friendly mattresses will work with the adjustable base, however “bridging” may occur if/when weight is not applied to the mattress.
Send warranty claims/queries to Ours. Contact Us
Yes! Free release head and foot motors are designed to lower the mattress by retracting only with gravity, never pulling downwards, which minimizes pinch points.
To avoid injury, it is not advised to allow children and small pets to play on or under the bed-Children should not operate the bed base without adult supervision.
Immediately dispose of all packing materials as it may pose a smothering risk to small children and pets.
This product contains Neodymium MAGNETS which may interfere with devices such as pacemakers, ICD’s and any other device sensitive to magnetic fields.
It is STRONGLY recommended that owners of such medical devices consult their physician prior to using this product.
It is possible that some pacemakers may falsely interpret the optional massage feature vibrations as movement/exercise.
This is a common occurrence with any product that creates a vibrating movement and using the massage feature.
Clear the pathway to the room as well as the room of any clutter &/or furniture & appliances prior to the delivery.
Make sure to clear/prepare enough space to work around the designated area where your adjustable base will be placed.
Yes! There are detailed instructions for setup/installation in the Owner’s Manual provided with the adjustable base. *Please note, 2 people are required for setup/installation.
Yes, an Alan/Hex wrench is required to secure the connection brackets- the tool is provided with the adjustable base.
There are detailed instructions for setup/installation in the Owner’s Manual provided with the adjustable base. *Please note, 2 people are required for setup/installation.
A surge protector is strongly recommended to be used with the adjustable base and is not provided.
YES. The Adjustable base is compatible with most Bed Frames & Furniture. If you use a slat system bed frame/ furniture, make sure the weight rating can support your adjustable base
Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base.
Remove and replace full batteries in the remote control and re-pair the remote to the base.
Plug bed base into a different electrical outlet, or test current outlet with another working appliance(a grounded, electrical surge protector is recommended).
Check to ensure the green LED light is illuminated on the power supply & control box- If there is no light, verify that the input and power cords are connected properly.
Unplug the base for 1 hour to reset the electronic components.
Locate the adjustable base serial number on your owner’s manual, warranty card or inside the remote cover and contact customer service.
If your adjustable base stops working while articulated, insert two 9-volt batteries into the power down box and press the button on the powder down box to lower back to flat. If batteries or power down box is not available, remove the cotter pin & bolt connecting the motor(s) to the frame & manually lower back to flat.
Locate the adjustable base serial number on your owner’s manual, warranty card or inside the remote cover and contact customer service.
The massage feature will emit a tone during operation. This is normal. As the massage intensity level is increased, the tone will intensify. The volume of this tone is directly related to the location environment/space & different preset or articulated positions.
You can place a small piece of carpet/padding under each leg to absorb vibration during operation.